More Proof that Smith Micro Software Is Garbage

      April 26th, 2008

GarbageI recently wrote about having a computer crash after installing a SmithMicro Software product. Luckily, I was able to successfully wipe out any trace of that horrible piece of software. I have, however, been receiving an annoying message every time I restart my computer. A program called schedulermailer wants to access confidential information in my keychain. I have been just denying this request, not wanting to be bothered by it. Today I decided it was time to see which demon was behind schedulermailer.

You guessed it, SmithMicro. I found out that they hide a spamming application in the Library folder of the OS X operating system. SmithMicro writes, “ScheduleMailer allows our software to send you email notifications for scheduled tasks in Spring Cleaning or Internet Cleanup. Of course, to be able to send the email to you we will need permission from you and the computer. This is why we need you to allow this program access to the keychain.”

Huh? Other companies ask you to voluntarily join a mailing list or ask you to register, but SmithMicro decides it needs to hide on your computer and access your keychain. I also still don’t get why they need to access my keychain to send me email.

You can get rid of this problem by deleting schedulermailer. If you choose to update any of their software or install new softare from them, it will reinstall schedulermailer. Hard to believe, but true.

Good news is also at hand. Through this annoying recurrent warning at startup, it came to my attention that I have Spring Cleaning (another piece of shi…, I mean Smith Micro Software) installed on my computer. I faintly remember trying to use it once and then giving up. Alas, schedulermailer reminded me that I still had some garbage software from SmithMicro on my computer to trash. So, in a strange way, I guess I can thank schedulermailer.

Since we’re talking Smith Micro here, uninstalling Spring Cleaning was also a bit tedious. You have to keep the initial program installation file, which I had long since trashed. I mean, who keeps all their install files? Alas, I had to download the stupid demo of their product, so I could trash their crappy product. My computer should now be free of their software, and that’s a damn good thing.


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Filed under: Computers by A.B.

13 Responses to “More Proof that Smith Micro Software Is Garbage”

  1. If only I had read this before paying my US $39.95 for Smith Micro’s Spring Cleaning utility. I left the dodgy wintel world for peace of mind and trouble free computing on my amazing new Macbook Pro. Disappointing the makers of all those crappy windows utils that just bog down your machine also make the same rubbish for Mac. Oh well, lesson learned. Thanks for your insights
    regards
    Greg

  2. That is not all. I have my suspicions to believe that a simple visit to a Smith Micro webpage probably fired off an email to me within 24 hours of the visit to just one page.

    I ended up on what amounts to a Yahoo! portal search engine, and I typed in a “vmware fusion” query, as I remember it. I saw a bunch of search results, one seemed to be fishy and I clicked it along with the one I wanted. I then was redirected to:
    http://my.smithmicro.com/mac/vmware/index.html

    Which is a pathetic plug for software that Smith Micro doesn’t even make. I wanted the real maker of the software, not them.

    Well the weird thing is that I think Yahoo! has tracked me down and told Smith Micro that they have matched me to a registration account that I setup with Smith Micro for an unrelated product. If you look at the kinds of software made by Smith Micro, I think you will agree that they seem to have the technical ability to do this kind of marketing, and I believe that this is right up Yahoo!’s alley for their policies.

    So there is my long story. I think this is pretty slick, hardball advertising and marketing shenanigans.

    I checked for cookies, and I don’t see any produced by Smith Micro.

  3. Thank you for publishing this to the web. I also made the mistake of downloading this garbage program and installing it…I thought I had gotten rid of it but like you just got tired of the nag screen on start up. I was not able to get rid of it so I figured what the hell? Do a trusty ol Google search and maybe someone has posted something about this and Viola! Here I am…

    Anyway, thanks! I went into the root Library>Launch Daemons Folder and found a com.smithmicroshcedulerdaemon.plist file and junked it and no more nag screen THANK GOD!

    Thanks again!

  4. This is helpful. I also had a problem with another SM product, Internet Cleanup, that after the demo version expired, I got a really persistent pop-up over everything on screen saying that it had expired, and to go to [URL] to purchase license. There was no option to decline, and it re-popped instantly whenever I closed it, for over a dozen times. Nor could I Force Quit it, nor remove it. I ended up having to license it, and then request refund. Not to warn customers of this strikes me as unethical, at the least. SmithMicro is off my list.

  5. Back when Aladdin owned Stuffit, Spring Cleaning, etc., they were good products. I guess the slugs at Smith Micro bought them? Anyway, I had Spring Cleaning “way back when” and I liked it pretty well. Recently I decided I’d like to have it on my current system. Smith’s web site put me off a bit, but I saw a copy at my local Fry’s and picked it up anyway. Immediately after installing I got the keychain request, and being cautious I set out to see what it was all about. As I feared, it was questionable activity by Smith. I hate that they have ownership of software which was once useful, and that they have chosen to junk it up with questionable practices and potential security holes. I bought Spring Cleaning to purge the junk off of my hard drive before I migrate to a new one, so once that is done, I’ll just unistall it. Maybe then I’ll post the key on the Internet for the next guy to use – it would serve them right!

  6. I bought Spring Cleaning to clean the Mac but ended up with more junk.

  7. I thought I’d buy SM Internet Cleanup to guard myself against any new internet threats to a Mac.

    Instead what I got was RIGHT after rebooting after installijng I-Cleanup, OSX failed to boot!! (startup screen with pin-wheel and “no entry sign” – which apparently means that my OS can’t boot!! Highly unimpressed!!… and from a program designed to PROTECT the computer!!

    I’m currently going through an “archive & install” from my Leopard DVD.

    I looking up Internet Cleanup on an XP PC I have, apparently SmithMicro is not liked very much! Looks like I’ll try getting my money back, and dump this program!

    I do hope I don’t lose any files, although most is backed up.

  8. ok Smith Micro Spring Clean is ng. anyone Found GOOD CLEANUP PROGRAM FOR MAC osX ??? lots of similar files clutter etc. wd love! to dump duplicates etc. but is alot of info to look thru & too little time. so i just leave it. u know? any advice appreciated!

  9. Have not used it but Tidy Up looks like it might work.
    http://www.hyperbolicsoftware.com/TidyUp.html

  10. I wanted to simply upgrade 3 versions of Stuffit deluxe and Smith Micro won’t do it because they need the serial number of each one. So
    I asked them where on the computer was it, and they replied…there is none, but it us a feature request. Anyone know of a good alternative compression/uncompression software ?

  11. Smith Micro/Allume sold me a product with a rebate. I have submitted many rebates. they said they have recieved my rebate and gave me a number to check on the status..i checked and voila…status invalid. i know i submited the correct upc and reicept etc. i searched the web and found i am not alone…this happens often to customers of this company. the product is crappy and the rebate scheme is criminal.
    BEWARE

  12. I get the startup message, find out it’s from “schedulermailer”–but I can’t find scheculermailer(!) to delete it.

    It shows up under no search I can think of.

    I’ve hated Smith Micro since they made a modem software that was totally rotten, and that wound up coming with many name-brand modems.

    I can’t believe they’re still around today.

  13. Am I talking to AB?

    Anyway, Nik Recob April 8 2009 left a reply that seems right on the button. The problem is still here and it is October 15 2010!!!

    I went to ~/library/Launchagents/ as Nik suggests and there was com.smithmicro.cleaning.schedulermailer.plist

    I have trashed it using secure trash. I have a Mac Mini running Snow Leopard.

    Your article is quite strong and to the point, but I am glad you wrote it. It prompted a response that puts us all back on a level playing field, for now anyway!

    Many thanks AB.

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